Premium Home and Business Security
SHIPPING
How do I track my order?
Once your order has been processed, you will receive an email within 2-3 business days with your tracking ID. You can track your order by clicking the link or by copy & pasting the code onto our Track Your Order page.
How long will it take to receive my order?
Most countries will take roughly 10-20 Business days to receive their order.
Specific details will be shown based on your country on our checkout page when you're choosing shipping methods.
What countries do you ship to?
We ship to the following countries:
Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Estonia
Finland
France
Germany
Gibraltar
Great Britian
Greece
Hong Kong
Hungary
Ireland
IsraelItaly
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
New Zealand
NorwayPoland
Portugal
Russia
Saudi Arabia
Singapore
Spain
South Korea
Sweden
Switzerland
Thailand
Turkey
Ukraine
United Kingdom
United States
I haven't received my order yet! Where is it?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.
Support team: info@premiuminvention.com
PAYMENTS
Which payment methods are accepted?
We accept all major credit cards and PayPal.
Do I get a receipt for my order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
RETURNS & REFUNDS
How do I return an item?
Returning or exchanged items must be:
Dispatched back within 30 days or receiving your order
Sent in original condition, including tags and packaging
We strongly advise that you use a tracked and insured shipping method. This is for your own protection in case of loss or damage to the returning item(s)
Write "RETURN" on the package to help avoid any taxes on import, any taxes incurred during the returns process will be deducted from the final refund
What is your refund policy?
Please visit our refund policy page for all details.
COMMUNICATION
I have a business inquiry. Who do I contact?
We are always open for new collaborations and do offer some very lucrative rewards.
Please title the email "Collab-Your name".
Serious inquiries only, contact "sales@premiuminvention.com".
4G Cameras
What sim card do I get?
Every order includes a complimentary SIM card, and we offer the following carrier options below. However, you are also welcome to use your own SIM card if you prefer.
United States:
Verizon, AT&T & T-mobile are all available.
Canada:
Telus, Bell, Rogers are all available.
Australia:
Telstra & Optus are available.
United Kingdom:
Manx, Vodafone, 3 & Telefónica are all available.
Other countries:
You're responsible for getting your own SIM Card and purchasing a data plan.
How much data does this use?
Data is only required when you open the app to view your camera or past footages.
To view footage in SD, it uses 0.9-1.9MB per minute
To view footage in HD, it uses 1.9-3.8MB per minute
Therefore, if you plan to get 1G of data per month, you can watch approximately 350 minutes of HD definition.
Didn’t find what you were looking for? Contact us below.
Contact form
Looking for a custom solution?
We offer more products privately. From 24/7 Wireless cameras to high-end wired cameras. They will be launching sometime this year but you could get your hands on them even sooner.
Contact us today to get more details: 800-224-0705. Open Mon-Fri 8:00 am to 4:00 pm PST.
![custom_home_solution](http://uk.premiuminvention.com/cdn/shop/files/Group_5471.png?v=1654199447)